FAQ

Frequently Asked Questions

Orders

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this link to follow your delivery progress.

Can I change or cancel my order?

If you need to change or cancel your order, please get in touch with us as soon as possible at:

hello.pupsocial@icloud.com

We will do our best to help, but we cannot guarantee changes once your order has been processed.

Shipping

We currently ship within France, across Europe, and to selected international destinations.

Available shipping countries will appear at checkout. If you cannot find your country listed, feel free to contact us via Instagram:

@pupsocialbar

We’ll do our best to assist you.

Where can I buy your products in-store?

You can shop Pup Social products in person at:

Le Bone Appart Café
9 rue de Birague, 75004 Paris, France

We’re proud to partner with Le Bone Appart Café, a dog-friendly space in the heart of Paris.

Do you offer in-store pickup?

Yes, we offer free in-store pickup from our partner location:

Le Bone Appart Café
9 rue de Birague, 75004 Paris, France

Simply select "Pickup in store" at checkout.

How long does shipping take?

Processing Time:
Orders are processed within 1–3 business days.

Estimated Delivery Times:

  • France: 2–5 business days
  • Europe: 3–7 business days
  • International: 5–12 business days

Delivery times may vary depending on your location.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location.

Products

How do I choose the right size for my dog?

Each product includes a size guide to help you find the perfect fit.

We recommend measuring your dog’s neck before ordering to ensure comfort and safety.

If you're unsure, feel free to contact us; we’re happy to help.

How do I measure my dog’s neck?

Use a soft measuring tape and measure around the widest part of your dog’s neck.

Make sure you can comfortably fit two fingers between the tape and your dog’s neck for the best fit.

Are your products suitable for everyday use?

Yes, our products are designed to be both stylish and practical for everyday walks and adventures.

How should I care for my products?

We recommend:

  • Hand washing or a gentle machine wash
  • Using cold water
  • Laying flat to dry

This helps maintain fabric quality and color.

Returns & Exchanges

Can I return my order?

Yes, returns are accepted within 14 days of receiving your order, provided items are unused and in their original condition.

How do I request a return?

To request a return, please email:

hello.pupsocial@icloud.com

Include:

  • Your order number
  • The item(s) you wish to return
  • Reason for return

We will provide return instructions once approved.

General

How can I contact Pup Social?

You can reach us anytime at:

hello.pupsocial@icloud.com

We aim to respond within 1–2 business days.

Where is Pup Social based?

Pup Social is a Parisian-inspired brand creating stylish dog accessories designed for everyday adventures.