Shipping & Returns

Shipping

We’re excited to get Pup Social products to you as quickly as possible.

Processing Time
Orders are processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with tracking details.

Estimated Delivery Times

  • France: 2–5 business days
  • Europe: 3–7 business days
  • International: 5–12 business days

Please note that delivery times may vary depending on your location and carrier delays.

Shipping Costs
Shipping costs are calculated at checkout based on your location.

Returns & Exchanges

We hope you love your Pup Social purchase, but if something isn’t quite right, we’re here to help.

Return Window
You may request a return within 14 days of receiving your order.

Return Conditions
To be eligible for a return:

  • Items must be unused and in original condition
  • Items must be returned in their original packaging
  • Proof of purchase is required

For hygiene reasons, we cannot accept returns on items that show signs of wear or use.

How to Request a Return

To request a return, please contact us at:

hello.pupsocial@icloud.com

Include:

  • Your order number
  • The item(s) you wish to return
  • The reason for your return

Once approved, we will provide instructions for returning your item.

Refunds

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to your original payment method

Shipping costs are non-refundable, unless the item received was defective or incorrect.