Terms of service

Last Updated: 20/05/2026

Welcome to Pup Social. By accessing our website and purchasing products from us, you agree to the following Terms of Service. Please read them carefully before using our website.

1. General Information

This website is operated by Pup Social. Throughout the site, the terms “we,” “us,” and “our” refer to Pup Social.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service.

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon publication on this page.

2. Products & Availability

We make every effort to display our products as accurately as possible, including colors, descriptions, and images.

However, we cannot guarantee that your device’s display accurately reflects product colors.

All products are subject to availability. We reserve the right to discontinue or modify products at any time without notice.

3. Pricing & Payments

All prices are displayed in EUR (€) and include applicable taxes where required.

We reserve the right to modify pricing at any time without prior notice.

Payments are processed securely through trusted third-party payment providers available at checkout.

4. Orders

Once an order has been placed, you will receive an order confirmation email.

We reserve the right to refuse or cancel any order if fraud, unauthorized activity, or incorrect information is suspected.

If we need to cancel an order, we will notify you and issue a refund where applicable.

5. Shipping

Shipping times and costs are outlined in our Shipping & Returns Policy.

Delivery estimates are provided as guidance only and may vary due to carrier delays or circumstances outside our control.

Pup Social is not responsible for delays caused by shipping providers, customs, or external events.

6. Returns & Refunds

Returns and refunds are governed by our Shipping & Returns Policy.

Customers may request a return within 14 days of receiving their order, subject to eligibility requirements.

Returned items must be unused and in original condition.

7. Product Use & Safety

Our products are designed for dogs and should be used responsibly.

Customers are responsible for selecting appropriate sizes and ensuring products are suitable for their pet.

We recommend supervising pets while wearing accessories and regularly checking products for wear and tear.

Pup Social is not liable for misuse, improper fit, or damages resulting from improper use of products.

8. Intellectual Property

All content on this website — including images, product designs, branding, logos, graphics, and text — is the property of Pup Social and may not be copied, reproduced, or used without permission.

9. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and process personal information.

10. Limitation of Liability

To the fullest extent permitted by law, Pup Social shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Nothing in these Terms limits rights granted under applicable consumer laws.